PIM Support

Here at Hamari, we've seen firsthand how challenging handling all your product information can be, especially when your business is growing. We take care of all the complex product data management, so your team can focus on what they do best–building quality products. We also provide managed services for top-rated PIM solutions such as Akeneo, Salsify, Precisely Enterworks, Sales Layer and more.

We've Got Your PIM Platform Covered

As a Pimcore Gold Partner, we bring an elite level of expertise to your Pimcore implementation. Our certified specialists handle everything from managed services and data onboarding to enrichment, governance, integrations, workflows, and any other Pimcore-related needs you might have. Being a Gold Partner means we've demonstrated exceptional proficiency in implementing and supporting Pimcore solutions, ensuring you get the absolute best service possible. We are also experts in other PIM systems, including but not limited to Precisely Enterworks, Stibo systems, Akeneo, Salsify, Sales Layer, and more.

Here is our approach:

Data Governance

We work iteratively to keep your product information accurate and consistent through established data standards, validation rules, and regular quality checks. We have a dedicated information architecture team that establish robust data standards, implement intelligent detection algorithms for anomaly identification, and deploy strategic data quality checkpoints throughout your product lifecycle.

System Integration

We connect your PIM system with your existing business ecosystem through robust, bidirectional integrations. Our team develops seamless connections between your PIM and critical business systems including ERP, CRM, DAM, e-commerce platforms, and marketplace channels. We implement both native connectors and custom API solutions based on your specific requirements. Our integration architecture includes comprehensive data mapping, transformation rules, conflict resolution protocols, and error handling to ensure reliable data synchronization. We also deploy monitoring tools that provide real-time visibility into integration performance.

Workflow Automation

We automate routine tasks like data imports, exports, and updates. No need for manual intervention or costly hires for more technical personnels.

Analytics & Reporting

Get clear insights into your product data performance to make better decisions about your product strategy. We monitor important metrics that helps us spot out any underlying issues before they become a major roadblock for your business. We also use the feedback gathered to figure out what works and how we can continously improve your processes and product data quality.

Pimcore Upgrades

Our upgrade process starts with a thorough assessment of your current environment, identifying installed bundles, custom integrations, and dependencies. We verify compatibility with the target Pimcore version and address potential conflicts before proceeding. We set up a development environment for the upgrade and testing, then refactor your codebase to follow Symfony Flex guidelines for better maintainability. Our team executes careful data migration with integrity checks to ensure accuracy. We optimize performance through system configurations like enabling PHP 8 Opcache and JIT compiler. Then, we conduct User Acceptance Testing with your team to validate functionality before deploying to production.

Pimcore Updates & Security Patches

We maintain your Pimcore system's security and stability through timely updates and patch management. Our team monitors Pimcore's release channels for critical security updates, evaluates each patch for relevance to your implementation, and applies them according to Pimcore's long-term support guidelines. Before deploying any update to production, we thoroughly test it in a staging environment to prevent disruptions to your business operations. We document all changes, maintain a secure update history, and provide transparent reporting on your system's security status. This systematic approach keeps your PIM environment protected against vulnerabilities while ensuring continuous operational reliability.

Frequently Asked Questions (FAQs)

Which PIM platforms do you support?

We support a variety of Product Information Management platforms to meet your specific needs. As a Gold Partner with Pimcore, we offer top-tier expertise in implementing and supporting their solutions. We also provide comprehensive support for additional platforms, including Stibo, Akeneo, Salsify, Precisely Enterworks, and Sales Layer.

What's included in your PIM support services?

Pretty much everything you need for smooth product data management. We make sure your data stays clean and accurate. We'll organize your product catalogs in a way that makes sense. We can beef up your product descriptions and images to make them more appealing to customers. We'll connect your PIM with all your other systems so everything talks to each other. We can automate the boring repetitive stuff nobody wants to do manually. We'll give you reports that actually tell you something useful. And of course, we're here for regular maintenance and fixing things when they break.

What makes your PIM support different?

Three things really set us apart. First, we're genuinely experts across multiple platforms - that Pimcore Gold Partnership isn't just for show. Second, we don't just fix one piece of the puzzle - we look at your whole PIM ecosystem. And third, we take all that complicated product data headache off your plate so you can focus on what you're actually good at.

How will your PIM support benefit my business?

You'll see real improvements across the board. Your product data will be more accurate, which means fewer customer complaints and returns. Your team will waste less time on manual data entry and fixing errors. Your customers will get better information that helps them buy with confidence. And as you grow and add more products or enter new markets, your PIM system will scale right along with you.

What response times can we expect from your support team?

Our white-glove support model ensures appropriate response times based on issue severity. Critical issues affecting production or business operations receive immediate attention with a 30-minute initial response time and 24/7 coverage until resolution. High-priority issues impacting functionality are addressed within two business hours, while standard requests are handled within 1 business day. Each client is assigned a dedicated support coordinator who provides regular status updates throughout the resolution process. Of course, you can always email or send us a Slack and expect an immediate response.